Delivery and payment

1. Final price in writing

   We send an invoice or pro forma with the final price and the details for bank transfer or PayPal. Delivery cost is always stated before you order.

2. Payment

   Bank transfer, PayPal, or cash on delivery (where the carrier allows it in your country).

3. Warehouse

   We pick the warehouse based on where the part is in stock and how far it is from you.

4. Dispatch

   Within 7 days at most after your payment is credited. 95% of orders leave the same or the next day.

A price agreed in chat, by e-mail or by phone becomes binding only once it is on our invoice.

• Switzerland

  The price we give you is what you pay. No customs duty or import charges on top.

• VAT for private buyers

  VAT is charged at the rate of the country the part is delivered to.

• Other countries with customs clearance

  We handle customs clearance. You pay the VAT and the duty.

• Business in the European Union

  If your company is in the European Union (except Germany and Poland), we issue an invoice at 0% VAT (intra-Community supply). Important: only once you have sent us a valid EU VAT number.

Parts leave from our warehouses in four countries. Which one fulfils your order depends on where the part is and where it is going.

Warehouses

• Germany
• France
• Switzerland
• Poland

Carriers

• DHL Parcel
• DHL Express
• UPS
• DPD
• FedEx

• Bank transfer

  To the account on your invoice or pro forma. We ship once the full amount is credited or once you send us the transfer confirmation.

• PayPal

  With PayPal buyer protection. The fee is added to the agreed price and shown on your invoice before you pay.

  +2.99% + EUR 0.39 (EU countries)+3.5% + CHF 0.40 (Switzerland)

• Cash on delivery

  Where the carrier offers it in your country. You pay the courier when the parcel arrives.

For some destinations or shipments we may not be able to offer every method — we tell you before you order.

If the parcel or the part looks damaged, write a damage report with the courier if you can, and report it to us within 48 hours through our claims system. Have photos ready of:

• the outer packaging, straight after delivery
• the inner protective packaging
• where the part is damaged and how badly
• a photo that clearly identifies the part

Do not fit a damaged part. Once it is installed, transport damage can no longer be verified.