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Returns and complaints

Something wrong with a part you ordered? Report it here — we reply on this page.

  • Reply during working hoursOutside working hours — the next working day.
  • One-time code accessNo account, no password. Only the owner of the order e-mail can see the report.
  • Report number and PDF confirmationHandled according to the terms, §9–§10.
  1. Step 1Confirm your order
  2. Step 2Describe the problem
  3. Step 3Get our reply

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